ABOUT RE:GROUP
PRIVACY POLICY
At REGROUP, we recognise the importance of protecting the privacy of the personal information we collect from our customers and prospective customers. We are committed to and bound by the Australian Privacy Principles under the Privacy Act 1988 (as amended).
Scope
This statement discloses what information we collect and how we use, disclose, and store your personal information. Our privacy policy applies to all your dealings with us, whether through personal visits, telephone, mail, or our website.
Information Collection
What Personal Information Do We Collect, and How Do We Get It?
- From hire agreements, credit forms, or direct interactions.
- From credit reporting agencies and PPS Register searches.
When making enquiries, we may collect:
- Your name
- Contact details (phone number, address, email)
When hiring equipment, we may request:
- Identification and contact details
- Licences or operator competency certificates
- Credit card details
For credit account applications, additional information such as bank account details and trade references may be required.
Usage of Information
We collect this information for:
- Responding to enquiries
- Providing products and services
- Internal accounting and administration
- Fraud prevention
- Direct Marketing
- Account setup
Web Activity
Cookies may be used to collect statistical data on website activity. Cookie placement can be restricted through your computer settings.
Consent and Opt-Out
We assume consent for the use of your personal information for the above purposes. Opt-out options are available via email at info@regroup.com.au.
Information Disclosure
We generally do not disclose your information to unrelated parties, except in specific cases such as:
- Legal obligations
- Debt collection
- Business operations
Information Security
We ensure the protection of your personal information through electronic and physical security measures.
Accessing and Updating Personal Information
You have the right to access or update your personal information by writing to us at info@akevans.com.au.
Complaints
For complaints, please write to the attention of our Managing Director. If unsatisfied, complaints can be escalated externally.
Contact
For more information, contact our Customer Service Representative at (08) 9172-2451 or write to PO BOX 2027, South Hedland, WA, 6722, or email info@regroup.com.au.